{"id":33646,"date":"2026-07-20T11:05:56","date_gmt":"2026-07-20T09:05:56","guid":{"rendered":"https:\/\/syntecshop.com\/reclamations\/"},"modified":"2026-07-20T11:05:56","modified_gmt":"2026-07-20T09:05:56","slug":"reclamations","status":"publish","type":"page","link":"https:\/\/syntecshop.com\/fr\/reclamations\/","title":{"rendered":"R\u00e9clamations"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"33646\" class=\"elementor elementor-33646 elementor-5988\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6d9d6a84 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6d9d6a84\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34725954\" data-id=\"34725954\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fec6a89 elementor-widget elementor-widget-text-editor\" data-id=\"5fec6a89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">Nous nous effor\u00e7ons de garantir la qualit\u00e9, le service et de placer le client au centre de nos pr\u00e9occupations. Malheureusement, il peut toujours arriver qu\u2019un probl\u00e8me survienne et que les choses ne se d\u00e9roulent pas exactement comme pr\u00e9vu. Nous vous recommandons donc de nous signaler imm\u00e9diatement tout probl\u00e8me rencontr\u00e9, en joignant \u00e9ventuellement une photo.<\/p>\n<p><\/p>\n<p class=\"isSelectedEnd\">Vous pouvez signaler une r\u00e9clamation par e-mail \u00e0 l\u2019adresse <a href=\"mailto:info@schoutengroup.com\">info@schoutengroup.com<\/a> ou via le formulaire de contact disponible en bas de cette page. En cas de dommage, de produit d\u00e9fectueux ou de toute autre r\u00e9clamation, nous souhaitons disposer d\u2019un maximum d\u2019informations afin d\u2019analyser correctement la situation.<\/p>\n<p><\/p>\n<p class=\"isSelectedEnd\">Veuillez nous envoyer un e-mail ou remplir le formulaire avec autant de d\u00e9tails que possible, tels que la date de la commande, le num\u00e9ro de commande ou de r\u00e9f\u00e9rence, une photo si possible, ainsi qu\u2019une description claire du probl\u00e8me.<\/p>\n<p><\/p>\n<p class=\"isSelectedEnd\">En cas de dommage et\/ou de livraison incompl\u00e8te caus\u00e9e par le transport, nous vous demandons \u00e9galement d\u2019en informer le chauffeur au moment de la livraison. Vous signez pour le nombre de colis re\u00e7us. Signalez \u00e9galement imm\u00e9diatement tout dommage ou tout colis manquant ou livr\u00e9 en quantit\u00e9 insuffisante \u00e0 notre service.<\/p>\n<p>Si vous ne savez pas exactement comment proc\u00e9der ou si vous avez des questions, veuillez contacter directement notre service client\u00e8le. Nous serons toujours heureux de vous aider.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-79fb23b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79fb23b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3ad0a667\" data-id=\"3ad0a667\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3870a4ce elementor-widget elementor-widget-heading\" data-id=\"3870a4ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">Ou posez directement votre question via le formulaire de contact.<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c18234e elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"2c18234e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Pr\\u00e9c\\u00e9dent&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Nouveau formulaire\" aria-label=\"Nouveau formulaire\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"33646\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"2c18234e\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"R\u00e9clamations - syntecshop.com\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"33646\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNom de l\u2019entreprise\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1]\" id=\"form-field-field_1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nom de l\u2019entreprise\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-33 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdresse e-mail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Adresse e-mail\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tVotre message\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Votre message\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_2b14280 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_2b14280\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lci5l0rAAAAAIS1jSAPHlfqvScSJJCTslErb8Sd\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">ENVOYER<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nous nous effor\u00e7ons de garantir la qualit\u00e9, le service et de placer le client au centre de nos pr\u00e9occupations. Malheureusement, il peut toujours arriver qu\u2019un probl\u00e8me survienne et que les choses ne se d\u00e9roulent pas exactement comme pr\u00e9vu. Nous vous recommandons donc de nous signaler imm\u00e9diatement tout probl\u00e8me rencontr\u00e9, en joignant \u00e9ventuellement une photo. Vous [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33646","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00e9clamations - syntecshop.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/syntecshop.com\/fr\/reclamations\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e9clamations - syntecshop.com\" \/>\n<meta property=\"og:description\" content=\"Nous nous effor\u00e7ons de garantir la qualit\u00e9, le service et de placer le client au centre de nos pr\u00e9occupations. 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